Cost calculator Calculate your interna- tional shipping fee easily. Hong Kong Chinese 1. Click Here To Go Shopping. Apple typically audits and reviews Service Providers to ensure these high standards are consistently met.
Accessibility and assistive technology 61 1. Fiji 61 3. Hong Kong Chinese 1. Hong Kong English 1. India 1 4. Macau 1. Papua New Guinea 61 3. South Korea 4. Tonga 61 3. Vanuatu 61 3. Israel 1 2. Lebanon dial 01 first, then dial 2. United Arab Emirates 1. Contact Apple for support and service See a list of Apple phone numbers around the world. Canada English Canada French Latin America and the Caribbean. Telephone numbers are subject to change.
Local and national telephone rates apply. Back Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. Authorized Service Providers , companies which are Authorized to provide repair services to all Apple customers. Limited Service Providers , companies and organizations which operate under limited service agreements which allow service for specific customers or specific Apple products as defined in the Limited Service Provider agreement.
Resellers, service companies and educational institutions in countries where Apple has a direct service presence may apply for Apple Service Provider authorization. Individuals or sole traders may not apply. Business requirements Organizations applying for Service Provider status are required to have been in operation for a reasonable period, with audited financial records available for review by Apple.
A credit line is required and must be agreed with the Apple Finance team in the appropriate region. The organization should actively promote the Apple brand as part of their business along with AppleCare service and support products.
Applicants who do not meet these requirements may still apply if there are special circumstances, as each application is reviewed on a case-by-case basis. Premises The organization must maintain a commercial walk-in service location with dedicated service personnel in an easily accessible location.
The premises must include a clean and presentable reception area for customers who require a walk-in service, and a secure workshop area for repairs, storage of parts and incoming units for repair. A residential address is not acceptable as a Service Location unless agreed by specific arrangement.
Technician Certification Service Providers are required to use Apple Certified Macintosh Technicians when conducting diagnostics, Covered Repairs, modifications, alterations and upgrades on Apple products. For every thirty Apple repairs conducted each week, a service provider should employ at least one Certified Technician.
Becoming certified to repair Apple Macintosh systems requires passing both a software exam and hardware exam at an Authorized Testing Center. Certifications are renewed on an annual basis via recertification examinations.
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